Privacy Policy

1. Introduction

Ecom Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services, including YourTranscript and DZ-Ads.

By using our Services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our Services.

2. Information We Collect

Personal Information

We may collect the following personal information when you create an account or contact us:

• Name and email address
• Billing information (processed by Dodo Payments — we do not store full card numbers)
• Profile information you choose to provide

Usage Data

We automatically collect certain information when you use our Services:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, screen resolution)
• Feature usage patterns and interaction data

User Content

Content you upload to our Services (e.g., video files for transcription) is processed solely to deliver the requested output. We do not use your content to train AI models without your explicit consent.

3. How We Use Your Data

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information including purchase confirmations
• Send service-related communications (e.g., account alerts, security notices)
• Respond to comments and questions
• Monitor and analyze usage trends to improve user experience
• Detect and prevent fraudulent or abusive activity
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Payment Processors: Dodo Payments processes payment transactions. Their use of your information is governed by their own privacy policy.
• Service Providers: Third-party vendors who assist in operating our Services (hosting, analytics, email delivery), bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you the Services. You may request deletion of your account and associated data at any time by contacting us.

We may retain certain information for legitimate business or legal purposes (e.g., to resolve disputes, enforce agreements, or comply with legal obligations) even after account deletion.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request portability of your data

To exercise any of these rights, please contact us at hello@ecomsolutionsdz.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small data files stored on your browser.

We use the following types of cookies:

• Essential cookies: Required for the Services to function (e.g., authentication)
• Analytics cookies: Help us understand how users interact with our Services
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

8. Security

We implement commercially reasonable technical and organizational security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorized access.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or your data, please contact us: hello@ecomsolutionsdz.com

Ecom Solutions — Algeria

Note: This policy was drafted as a starting template and should be reviewed by a qualified legal professional before going live.